IP Telephony allows multiple telephone calls to be transmitted down the same broadband connected phone. The traditional public switched telephone network (PSTN) time-division multiplexing (TDM) network serves the voice application and the internet and intranets serve data communications. The requirement of companies today has caused these networks to interoperate. Deploying multi services such as data, voice, and video applications, a unified messaging or web-based customer contact center requires expensive and complex links between proprietary systems. These proprietary systems are called private branch exchange and standards-data network

Rational behind IP Telephony

The traditional telephone network, known as POTS (plain old telephone services or the PSTN (public switched telephone network), served the public well for many years. But it was costly, managed by only a few companies and inefficient. Each voice call over POTS uses the whole 64K of bandwidth. A T1 connection has 24 channels and 1.5 M of bandwidth (64*24). Quality voice calls on these channels require a fraction of the 64 granted to it by POTS. Silent moment’s laps in speech still consume the 64K. VoIP deployment capitalizes on the inefficiency of this design. The analog voice signal is digitized, compressed, chunked into packets and sent over a data network. Advanced compression algorithms reduce the bandwidth necessary for a quality voice call to a fraction of the 64K required by POTS and VoIP deployments also reduce cost and enhance scalability by employing standard data networking components ( routers, network, switches) instead of expensive, complicated telephone switches.

The traditional business communication operates on two separate networks: voice and data. The internet surrounded the old traffic types and absorbed voice and video as application into the data network. IP Telephony combined these networks into a single unified network. Incoming phone calls can be automatically routed to a VoIP phone regardless of wherever you connect to the network. On an internet connection is needed to get a connection to a VoIP provider. VoIP phones can integrate with other services available over the internet including video conversation, message or data file exchange in parallel with conversation, audio conferencing, managing address books and passing information about whether others are available online to interested parties.

Internet Protocol or IP Telephony is the latest, cost-reducing replacement for legacy Public Switched Telephone Network phone systems. IP business phone systems can significantly reduce telephone charges, particularly by eliminating long distance call. For companies with remote offices and mobile workers, this is clearly a valuable benefit. In addition overall communications infrastructure management is simplified with an IP business phone system because voice communications run on a existing data network. For example, adding new IP telephone endpoints to a network does not require installing new phone cables. All that is required is to configure the new workstation or IP endpoints for voice calling. IP business phone is essentially a software-base program that resides and runs on PCs and servers on a network.

2.Isolate/segregate sensitive data

3.Encrypt sensitive data

4.Use secure socket layers (SSL)

5.Institute a good privacy policy and make protecting sensitive data part of the company culture.

6.Secure wireless networks in the office and home

7.Protect sensitive data with strong passwords and change passwords regulary

8.Lock filing cabinets and rooms where you keep sensitive data.

9.Have paper shredders and place them strategically throughout your office

10.Considers outsourcing security or hiring a consultant to make sure your business is safe and secure

Securing sensitive data is critical to creating and maintaining a successful business. Unfortunately many small businesses are not properly prepared to handle the responsibility of securing data or know what exactly this entails. It is important for small businesses to ensure customer information, product information, employee information and company information is secure. To learn more on helping to secure sensitive data and protect  against data security breach contact Gemmis Tech today.

Virtual offices allow you to collaborate without traveling or meeting in person. Business now large or small, even home-based businesses can communicate through a variety of mediums including phone, conference calls, cell phone, chat instant message, email, web meeting and fax. Effective business collaboration services that can help you run your virtual offices or remote office effectively and efficiently are:

Web Meeting

Web meetings save you travel time, allows you to schedule meetings in advance or start an instant online meeting, invite people to join in with real time cloud base web collaboration.

Conference

Set up personal audio, IM and video conference or do all there at once.

Desktop Share

Instantly share your desktop with your team with a single click of the mouse

Remote Access

Securely access your PC from anywhere, review documents, transfer files, send emails as if you are sitting in front of your PC

WorldSmart integrates all your virtual offices communication needs and services together by seamlessly interconnecting all of the services so you can focus on your business instead of your communication infrastructure.

Virtual Office Address

Need an office address to increase your business image and add credibility to your virtual office? Intelligent Office provides your business with a mailing address which is great for professionals on the go, home-based businesses, and a business looking to expand. Using a virtual office address from Intelligent Office will allow you to quickly accommodate increase in clients to scale up your operation as needed.

Today’s IP telecom carriers provide robust networks that deliver business level connectivity, but Gemmis Technologies and PanTerra do not stop there when it comes to reliable connectivity between its data center and the customer. Gemmis Technologies and Panterra implements redundant carrier connections and the latest routing technology to ensure there is no single point of failure routing traffic in and out of its data center.

To learn more on how Gemmis Technologies can help small business to medium –sized businesses (real estate agency and developers, accounting firms, law firms, medical offices) deliver Unified Cloud IT services and use 100 % browser-based unified cloud IT services without downloading, maintaining and upgrading any desktop software. Contact Gemmis Technologies today

Proper security measures are required to keep you and your files on your business computer safe. It is important for businesses small or large to have credible reliable anti-virus software on their business computer, run daily scans and/or have a trusted professional monitor the network. Lack of firewalls and weak passwords provide an open invitation for someone to steal your personal or business information. Only use secure sites for financial transactions to help avoid identity theft. Do not respond to phising emails that request personal information.

It is very important for business users to change passwords regularly, clear cookies and temporary files consistently. It is also important for small businesses, medical offices, law firms, real estate firms, accounting firms to always back up files on their computer in case a breach occurs or the business computer crashes.

Law firms are now able to address all the demands of new, integrated with the communication requirements of old, without the need of expensive equipment. Gemmis Tech provides the communication tools your staff and customer need, by integrating and unifying a mix of communications mediums delivered through and easy to use SaaS for phones, recording, faxes, secure instant messaging, mobile text messaging, email and calendar from one vendor.

Law firms can save over 75% on current communication costs, while receiving all the benefits of cloud based unified communication SaaS, including instant access to services, infinite scalability, elimination of on premise hardware and software, consistent reliable infrastructure for multiple locations, remote users and mobile workforce, optimized disaster recovery capability and continuous upgrades. Law firms now have the ability to be more responsive, allow clients and co-workers to communicate and access information in any means they wish, no matter where you are or what you are doing.

VoIP services offers real estate brokers, agents, escrow, title, finance and insurance companies solutions to connect users as your business dictates regardless of their geographical location. Calls can be routed to cell phones, missed calls can be routed back to office assistants and real time presence can ensure calls are answered. VoIP services give you the freedom to present calls to anyone, at any time. Two other key solutions VoIP services offer are automating repetitive inquires and the ability to keep staff informed with distribution lists.

With automate repetitive inquires you have the ability to automate play back for repetitive requests on products, properties and loan program. Clients can call and enter any information related to a home loan or special promotion with dial by name and be presented with specific informational messages on the relevant subject. Keep staff informed with a distribution list is a great tool to use. Voicemail broadcast are great for keeping staff informed on new products and inventory. This feature allows you to quickly record a broadcast message and all staff will receive a voice mail in their personal voicemails to listen to at their leisure from cell phones, computers or office phones.

Trying to compete in today’s market with an array of single communications solutions is not recommended if you want to stay competitive. With single-source communications solutions, you will be less responsive to prospects, customers and co-workers than your competitors. This can result in lost revenue, wasted time, and lowered customer satisfaction. If you are looking to maximize your responsiveness to prospects, customers and co-workers VoIP services is a great solution.

A good unified communications system supports remote and mobile call center agents and employees, which offers additional operational savings across the organization. A cloud based unified system includes services that offer productivity and accessibility enhancing benefits that include secure instant messaging, presence and persistent dynamic routing of all communications regardless of medium. Here are some great benefits companies have received when partnering with Gemmis Technologies to offer Worldsmart.

Cost and Operational Benefits

•Zero cost infrastructure for multiple communication applications and offices SaaS provider

•Leveraging a pay as you grow strategy for multiple aspects of the business

•Multiple communications offered through a single interface.

•Improved administrative and user productivity

Productivity Gains:

•Presence and instant message for quick access to staff knowledgebase

•Integrates with commonly used email applications such as Outlook and integrates seamlessly with powerful cloud based tools like Salesforce.com

•Routes important calls, emails and instant messages seamlessly

•Ability to work from home

•Administration time is greatly reduced

User Features:

•Single interface for all communications

•Work from home reduced missed days due to family emergencies.

A good unified communications system can save you over 75% on your current communication costs while providing all the benefits of cloud based services.

Medical Offices requirements can consist of CFO looking for ways to reduce operating expenses and increase productivity, the need to have the ability to access real time information, secure ways to increase accessibility through the use of presence and improved mobility tools for staff and management.

Requirement planning and management includes three basic parameters: scope (work to do) schedule (time to do it in) and resources (budget for the project). Employing a model to describe both current processes and recommended future processes is an effective tool in requirement planning. Describing and mapping out the current processes gives the medical practice a more focused approach on identifying and integrating the requirement from employees, the medical practice and existing technology plans.

Determining the full scope of your project and baseline, estimating the resource costs to be used on the project and using an ROI template to assist with the accuracy of the calculation are some steps to take when projects fall into the categories of ERP, CRM, wireless, legacy system upgrade, managed services or outsourcing.

IT ROI for an IT project can be expressed in the forms of competitive advantages, product differentiation and customer service. ROI for organization finance place particular attention to numbers and metrics delivered from balance scorecards and income statements. Understanding ROI will help you sell & manage projects better from a financial perspective.